Welcome to the Frequently Asked Questions page for Amaliablanc. The following are some frequently asked questions and answers, hoping to help you better understand our products and services. If you have further questions or need further assistance, please do not hesitate to contact our customer service team.
Q: What types of tableware does Amaliablanc offer?
A: Amaliablanc provides all kinds of tableware, including tableware sets, dishes, cups, tableware accessories, etc. We have a variety of styles and designs to choose from to meet the tastes and needs of different people.
Q: What is the material of Amaliablanc tableware?
A: Our tableware is made of high-quality materials, such as stainless steel, ceramics, glass, etc. Each product page provides detailed material and usage instructions.
Q: How to clean and maintain Amaliablanc tableware?
A: We recommend following each product’s cleaning and care instructions. Most dishes can be washed with mild detergent and warm water. Avoid harsh cleaners and hard cleaning tools that can damage the surface of your dishes.
Q: Do Amaliablanc products have a warranty?
A: Yes, we provide product warranty. The specific warranty policy and period will vary according to the product. Please check the warranty information on the product page or contact our customer service team for more details.
Q: Can I customize tableware on Amaliablanc?
A: Currently, we do not provide customized tableware service. Our products are based on well-designed series to meet the needs of our customers.
Q: How to check the order status?
A: You can log in to your Amaliablanc account and check the order status in “Order History”. If you have any questions, please contact our customer service team and we will answer you as soon as possible.
Q: Does Amaliablanc provide international delivery?
A: Yes, we offer international shipping. Wherever you are in the world, we can deliver your favorite tableware to your door. Please note that international shipping may require additional time to process and deliver the order.
Q: Can I change or cancel an order?
A: To change or cancel an order, please contact our customer service team as soon as possible. We will do our best to accommodate your needs, but please note that once an order is in processing it may not be possible to make changes or cancel it.
Q: What payment methods does Amaliablanc accept?
A: We accept a variety of common payment methods, including credit cards, debit cards and PayPal. During the checkout process, you will be able to choose the payment method that works best for you.
Q: How do I find a specific product or usage guide?
A: You can use the search bar at the top of the website to find a specific product. If you need a user guide or instruction manual for a product, please visit the corresponding product page, usually a downloadable product manual or instruction manual is available.
Q: Can I wholesale or retail your products on Amaliablanc?
A: Yes, we welcome wholesale and retail partners. If you are interested in cooperating with us, please contact us through the cooperation email (partnerships@amaliablanc.com), and we will provide more cooperation details.
Q: Are Amaliablanc tableware suitable for commercial use, such as restaurants or cafes?
A: Yes, our tableware is suitable for personal use and commercial use. We welcome restaurants, cafes and other commercial establishments to choose Amaliablanc products to enhance the dining experience.
Q: Do Amaliablanc products meet environmental protection standards?
A: We are committed to sustainability and environmental awareness. Most of our cutlery products are made from renewable and recycled materials and we take steps to reduce our environmental impact. We are also constantly working to find more environmentally friendly packaging and shipping methods.
Q: How can I be sure that the size and capacity of the cutlery purchased is right for my needs?
A: On each product page, we will provide detailed size and capacity information. You can refer to these information and choose the appropriate tableware size and capacity according to your needs.
Q: Does Amaliablanc offer discounts for bulk orders or custom tableware?
A: Yes, we offer discounts and personalization for bulk orders and custom tableware. If you have a large order or customization needs, please contact us through the cooperation email (partnerships@amaliablanc.com), we will provide more detailed information and customization solutions.
Q: Are Amaliablanc tableware suitable for washing in the dishwasher?
A: Most of our tableware products are dishwasher safe. However, to maintain the quality and appearance of the product, please make sure to follow the cleaning and care instructions on the product page.