We are committed to providing you with quality products and excellent service. If you are not satisfied with the tableware you purchased or have any quality problems, we are willing to accept returns and refunds. Please read the details of our returns policy below:
In order to qualify for the return policy, the following conditions must be met:
Return requests must be submitted within 30 days of receipt of the item.
Cutlery must be in unused and original condition with original packaging and labels.
If there are quality problems, relevant photos and detailed descriptions are required.
Custom or personalized tableware may not be eligible for returns.
If you wish to return an item, please follow the steps below:
Contact our customer service team with your order number and reason for return.
Our customer service team will guide you through the return request, providing the return address and detailed instructions.
Make sure the utensils are packaged in perfect condition and mail the return package with the tracking number.
Once we have received the returned item and confirmed that it is eligible for return, we will process the refund.
Refunds will be processed in accordance with the original method of payment. Generally, refunds will be made within 7 business days of receipt of the returned item and completion of inspection. Please note that there may be delays in the time it takes for your refund to arrive due to the processing speed of your bank and payment channel.
If the return is due to our error or quality problem, we will bear the shipping cost of the return. If the return is due to personal reasons or dislike of the product, return shipping will be at your expense.
If you have any questions about our return policy or need a return request, please do not hesitate to contact our customer service team. You can get in touch with us in the following ways:
Customer service email: firstname.lastname@example.org
We will try our best to provide you with a satisfactory solution and ensure your shopping experience hassle-free.